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Powerful, Easy to Use Softphones for Windows and Mac
With powerful softphones for Mac and Windows, 3CX allows you to easily manage your phone calls in the office, at home or on the road using your desktop PC or laptop.
Unlike other PBXs, no additional licence fees are charged – and because the apps are fully integrated they are easy to deploy and manage for administrators, as well as easy to use for employees.
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Use your Softphone to Make and Receive Calls
With 3CX’s VoIP softphones for Mac and Windows, you can manage your calls from your desktop and make, receive and transfer calls via the office phone system from your computer, even while out of the office. Using a headset you can even use a 3CX app as a full desk phone replacement.
- Launch calls on your IP Phone from your Windows desktop with CTI mode
- Access to full range of Unified Communications features
- Easy to use and manage with intuitive interface
- Work seamlessly as if you were in the office and save on call costs
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Manage your Calls with the 3CX Switchboard
The 3CX softphone applications include a powerful switchboard function that can be tailored to the way you want to view and manage telephone calls in real-time. With 5 different views to choose from it can cater to any job role.
- Drag and drop calls for quick transfer
- Ideal for Call Centers – includes Wallboard and Q-Manager view
- View the presence of colleagues easily
- Receptionist view allows easy management of incoming calls
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Integrates with MS Exchange, Outlook & Others!
Launch calls directly from your CRM software. Inbound calls are matched to customers based on the caller ID and logged in your CRM system. Accurate call journalling of inbound and outbound calls with call duration allows you to generate insightful reports on customer and agent activities.
- Use MS Exchange, Microsoft Outlook or internal phonebook
- Launch calls from your CRM
- Converts cryptical Caller ID to a customer name
- Detailed reports on customer / agent activities, no manual call logging
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