Background: Some of our customers have changed to our 3CX system, but want to keep the original CISCO phone. We know that Cisco phones usually use TFTP server to complete the phone configuration. This document will introduce how to set up
Author: frank
What is Skill Based Routing?
Introduction： The 3CX Enterprise edition includes Skill-Based routing, moving incoming queue calls to agents in the next skill group if members of the previous skill group(s) are busy, unavailable or logged out. For example, a call center can assign its
How is the Fanvil phone exporting the configuration file
Background: Sometimes we need troubleshooting the phone, batch upgrade the phone configuration file or modify the parameters of the phone, etc. Then we need export the configuration file of the phone, this document will introduce How is the Fanvil phone exporting
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How to capture Fanvil Phone network data
Background： During the use of the phone, there may be problems with phone registration failure, no sound or unilateral sound. At this point we may need to analyze the problem through the conversation set and server capture. In this document,
M5 Range Extending Repeater
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M25 Office Handset
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M65 Professional Handset
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M85 Industrial Handset
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M325 DECT Bundle
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M700 Multi-Radio Base Station
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