3CX
Why does the 3CX statistics report have multiple records for one extension？ Background description: Call reporting is an important function of any multi-channel contact center. How long does your extension agent spend on the phone? How many incoming and outgoing
Read More Why does the 3CX statistics report have multiple records for one extension？
Background Some of our customers want to use Windows to build an SFTP server for storing 3CX backup files. In this document we will introduce how to use freeSSHd to backup 3CX(Use openssh key). Install and configure freeSSHd Go to
Overview The mailbox server in the 3CX server is very important for the 3CX system. The mailbox server is used to send various notification emails, such as sending welcome emails to extension users and sending various types of event emails
How to block the call from 3CX IVR extension Overview If we create a Digital Receptionistextension (Also called IVR extension) when we using 3CX system, then after the call is sent to the IVR, other extension numbers can be dialed directly
How to use Putty to connect to Alibaba ECS that using SSH key pair Why use a key pair for Alibaba Cloud ECS? Alibaba Cloud SSH key pair is a secure and convenient login authentication method. It consists of a
Read More How to use Putty to connect to Alibaba ECS that using SSH key pair
Direct IP call with Fanvil Phone Scene Description Under the same interconnected LAN, there are two Fanvil phones are not registered in the PBX . The two phones can use its IP direct dialing function to enable intra-office phones to communicate with
Fanvil Phone CLIP Mode Description Overview Calling Line Identification Presetation (CLIP), also known as Caller ID, it can be used by Voice over Internet Protocol (VoIP). The number and name of caller are sent to the called party during ringing. Caller ID
How to encrypt the Configuration file of Fanvil Phone? Overview Due to the convenience of bulk deployment, more and more customers use this method to deploy phones. However, during bulk deployment, configuration files are inevitably transmitted over the network. There are
Read More How to encrypt the Configuration file of Fanvil Phone?
What is the Announce Caller (Rebound)? Overview Some of our customers will see the option “Announce Caller (Rebound)” when configuring the extension settings in the 3CX system. Many users are not sure what this option means and what it does. In
Analyze the reason why a call to an IVR extension failed Background： We have a customer tell us that only one number of their external DID number can be dialed. Other external numbers are immediately hanged after dialing. The customer
Read More Analyze the reason why a call to an IVR extension failed
